What happens if my shipment is lost in transit?Updated 3 hours ago

Don't worry—when you place an order with us, we'll make sure you receive the item you paid for.   While it isn't common for packages to be lost in transit, no shipping method is foolproof, and mistakes can happen. Once we confirm with FedEx that the package was lost, we will get a replacement sent out to you, free of charge. 

If your package hasn't arrived yet and the tracking doesn't show any recent scans, please keep the following information in mind:

1. In most cases, a package cannot considered lost in transit until it has gone over a full week with no scan or update to the tracking. Please keep an eye on the tracking number you are provided, and notify us if any issues arise.
2. K9 Ballistics must open a case with FedEx to investigate the status of the package before it can be confirmed as lost. Please contact K9 Ballistics if it has been more than seven days since the last scan, and if the delivery date has passed. If the delivery date has passed but the package was recently scanned, the item is only delayed and is still en route to be delivered, just a bit later than expected.
3. We are located on the West Coast, and packages making long haul journeys to the Midwest or East Coast usually won't be unloaded and scanned until they reach their destination stations. For these orders, it may take up to five days after leaving the sorting station in California before you see an update to the tracking. 
4. We do not have direct control of a package in transit. Once it leaves our warehouse, it is in FedEx's hands and responsibility for the package is transferred to them. Our customer care team can only access the same tracking information that you see online, and cannot pull up additional details. Please be kind and patient with our team—we understand the frustration of a missing or delayed shipment and we'll do everything we can to help, but we are very limited in what we can actually do on our end. If you are looking for more information than what you see online, please contact FedEx's customer service directly. 
5. Any FedEx station may be subject to delays at any given time. The tracking will usually update with a "Delayed" status if this happens, and there may not be an update to your expected delivery date right away. Please allow FedEx at least three business days to sort out the delay and update the tracking before reaching out.  
6. National disasters, like wildfires, hurricanes, or tornadoes, can have a debilitating effect on transit through the affected region, and these disruptions can spread throughout the entire transit line as packages are diverted off the usual routes. Please understand that in these scenarios, we can only be patient as FedEx adapts to these challenges to the best of their ability. The packages are not lost, and they will be delivered eventually. Sending replacement packages will not get the order to you any faster, and in fact will compound the problem by further straining an already stressed system. 
7. Winter holidays are a big time for shipping, and due to the sheer volume of packages being sent out, FedEx may fall behind. Some years, we've seen delays as long as two weeks for packages to cross the country. Unfortunately, there's nothing we can do to alleviate these delays when they happen, so if you are ordering holiday gifts, we recommend ordering early or bearing in mind that the package may take longer than usual to show up.