Are Amazon orders also covered under warranty?Updated 8 months ago

As long as the seller of the product shows as K9 Ballistics for the bed you purchased through Amazon, it will have the same warranty as it would if you had purchased it directly through our site. However, the warranty claim process is a little different since our online portal only recognizes orders that were directly placed through our site.

To submit a claim on an Amazon order:

1. Locate the Amazon order number for the product by pulling up the order under your Amazon account. This will be a long number that is broken up into three parts by two dashes. Please copy this order number (do not take a screenshot).
2. Send an email with that Amazon order number pasted into the Subject line or body of the email to [email protected]. Include a photo of the damage done to the bed.
3. In your email, make sure to mention if you want a replacement of the damaged item or warranty store credit for its value. If you opt for the replacement, make sure you also confirm your current shipping address.

And that's it! The warranty team will then get that processed for you, typically within 1 business day if you send it in during business hours. You do not need to ship the original item back and can continue using it or dispose of it (just make sure you've taken a photo, first!).