Our 120-Day Chew Proof Warranty covers any dog-related damage that occurs to an eligible bed within 120 days of the order being delivered. If your dog damages the bed, we will replace the bed or the cover (depending on product type) once, free of cha
The 120-day warranty provides a replacement of the damaged item only; we are not able to provide refunds on used or damaged items. If you do not want the replacement, we recommend getting store credit instead and applying it towards a stronger bed mo
Submitting a claim is easy! All you have to do is visit our warranty page here, and then click the “Submit Claim” button. Follow the steps to submit your photo of the damaged bed and select your replacement. If your order contains multiple items and
To make a claim on the 120-day warranty and have your damaged item replaced, all you need to do is submit a photo of the damage through our portal here: https://k9ballisticswarranties.returnscenter.com/. You will need your order number and the email
If you'd like to use your warranty towards a different style of bed rather than getting a replacement of the same bed or cover you already have, we can definitely do that! All you need to do is email [email protected] with your order number and y
If you're using our warranty portal and you don't see the size you need as an option for your replacement, please do not complete the claim. If you select an alternate size, you will be shipped exactly what you chose, even if you add a comment asking
With our 120-day warranty, you can submit a claim once per eligible item within the 120-day period. With the claim, you can either receive a replacement bed or cover (dependent on the type of bed you purchased) or you can receive warranty store credi
If you have a Tough Rip-Stop style bed, the warranty applies to the outer cover only, and does not include the mattress. The only exception to this is the Tough Rip-Stop Dog Crate Pad, which does not have a removable cover and thus is replaced in ful
All of our products are covered against transit or delivery damage under the 30-day manufacturer's warranty. This also includes defects from the manufacturing process, such as faulty zippers or incomplete stitching. To get a replacement, you'll use t
If your dog is still a puppy, they may just be teething or have an excess of energy they need to work through. Incorporating extra playtime and exercise into their daily routine should help reduce destructive chewing. Providing plenty of chew toys fo
As long as the seller of the product shows as K9 Ballistics for the bed you purchased through Amazon, it will have the same warranty as it would if you had purchased it directly through our site. However, the warranty claim process is a little differ
If you're getting an error during the claim submission process that states that your photo file size is too big, don't fret! All you need to do is open the photo on your device, take a screenshot of that photo, and then upload the screenshot instead.
Most of our beds are covered under a 120 day warranty; if the bed was damaged within 120 days of the order being delivered, we will replace the bed cover or bed (depending on product type) once, free of charge. You can check out our policy here. Now,
Our Manufacturer's Warranty applies to any functional defects in the craftsmanship of the product. This would include issues like:. These issues occur very rarely, but if your product arrives with any damage like this, we will will replace the affect
If you ordered directly from k9ballistics.com, there's no need to register—we already have your order information on file. If you ordered through Amazon.com, you'll want to register through our portal here to activate your extended warranty (the stan
If your bed has lost 40% of its thickness (for the average 5" thick bed, that would be a difference of 2") within 10 years of receipt, the mattress is eligible for a one-time replacement, free of charge, under our 10 Year No Flatten Warranty. To get