Do I have to pay return shipping?Updated 9 months ago
Yes, the cost of return shipping is the responsibility of the customer and will not be refunded or reimbursed. K9 Ballistics can provide FedEx return labels for a $30 fee (per package) only if the item meets the following conditions:
- Does not meet any of the disqualifying criteria listed above
- Exceeds $30 in value
- Is being shipped back in the original box
- Is being shipped from a location within the 48 contiguous United States
- Can be returned via FedEx
Items returned using a K9 Ballistics return label must be dropped off at the carrier to be sent back; we do not offer or schedule pickup services. For orders placed through k9ballistics.com, the $30 label fee will be deducted from the refund once the returned item has been inspected and processed. For Facebook, Instagram, and Amazon orders, the label fee must be paid upfront before a label can be provided. If a K9 Ballistics return label is used on a box other than the original to ship the item back, the full shipping cost—including any additional fees incurred by using the incorrect box—will be deducted from the refund. If those fees exceed the original cost of the item, no refund will be given.
For items that do not meet the criteria for a $30 label listed above, the customer must purchase their own label from any carrier of their choice to send the item back. These shipping fees are not reimbursable by K9 Ballistics and it is recommended that you select a trackable shipping method in case there are any issues with delivery.