To start a return, simply click the “Start Your Return or Exchange” button on our returns page here. The portal will then walk you through the steps for generating your RMA and return instructions. We accept items back within the first 30 days provid
As long as the item is still unused, has not been personalized or altered, and is not a final sale item, you can ship it back within the first 30 days to exchange it for a different item. To start the exchange, simply click the “Start Your Return or
We are not able to accept returns on beds that have been used or damaged, no matter how quickly the damage was done. Instead, we offer a 120-day warranty, which promises a one-time replacement of the damaged bed or cover. If you do not want a replace
Custom embroidery/vinyl text items, Final Sale, Clearance, and Open Box items cannot be exchanged or returned. Items shipped as replacements for missing packages or via warranty cannot be returned for a refund, but can be exchanged for store credit i
Yes, the cost of return shipping is the responsibility of the customer and will not be refunded or reimbursed. K9 Ballistics can provide FedEx return labels for a $30 fee (per package) only if the item meets the following conditions:. Items returned
If an order is returned to sender by the carrier due to being rejected by the recipient, it will be treated as a standard return and a refund less the return shipping cost ($30 per package) will be issued to the customer when the item is received and
As long as the bed is still in like-new condition (no odors, fur, dirt, stains, or damage) with all its sewn-on tags, has not been personalized, is not a final sale item, and was purchased within the last 30 days, you can return it for a refund. Plea
If you've decided to keep the bed, you can either email our customer care team at [email protected] with your RMA number and let us know you will not be returning the bed, or you can simply let the return request time out on its own. With the lat
If you clicked the wrong button when setting up your return or if you decided you want a different shipping method than the one you originally picked, just contact customer care at [email protected] with your order number or RMA. We'll close out
Due to the way our returns system works, you will need to set up your return for each item individually. However, if they all arrived in the same box, you can ship them back together. For the first item, you'll select the option for a label; for the
As long as the bed cover has not been embroidered and is still in new, unused condition, we can do an exchange for only that component of the bed if you're looking to get a different color. However, our exchange portal can't manage this kind of excha
Exchange and return requests can only be processed one at a time, with one item per request. If you have multiple items you wish to send back, you will need to create a request for each one. If you want to send back both items in exchange for one ite