What is your return policy?

K9 Ballistics accepts returns and exchanges on items sent back within the first 30 days of receipt, provided that the item remains in like-new condition* and does not meet any of the disqualifying criteria listed below. Return shipping fees are the responsibility of the customer.

Custom embroidery/vinyl text items, Final Sale, Clearance, and Open Box items cannot be exchanged or returned. Items shipped as replacements for missing packages or via warranty cannot be returned for a refund, but can be exchanged for store credit if they meet the standard criteria.

Items do not qualify for return or exchange if they:

Have been personalized with embroidery or vinyl text
Are Clearance, Final Sale, or Open Box items
Have had their sewn-in tags removed
Show signs of use (includes, but is not limited to: evidence of dog fur, dander, dirt, stains, scratch marks, odors, etc.)
Have been washed
Have been damaged
Were received more than 30 days ago

All returns are thoroughly inspected upon receipt; please allow 3-5 days from the date the item is delivered for it to be processed and refunded. We reserve the right to deny credit to any items returned to us that are not in new, unused condition or meet any of the disqualifying criteria specified above.

*Items that have been damaged are not eligible for a return but may qualify for our warranty. Please visit our warranty page here to view the policy and submit a claim.

What is your return policy?Updated 14 days ago