All articles

Discounts, Promotions, and Coupon Codes

Are there any sales running?

Occasionally, we run sales or promotions on our site. Most often these sales coincide with holidays, but not always! Check out our home page or site banner to see if any sales are currently running. If not, you can sign up for our newsletter to be no

Do you have any coupons I can use?

When it comes to coupon codes, we don't have those often, but by exploring our site you may encounter the occasional pop-up offering you a discount or promotion in exchange for providing your email. If you don't run across any offers, you can sign up

Why isn't my coupon working?

If you have a coupon code that isn't working, there are several reasons why this might be happening:. If the reasons listed do not apply to your situation, please let us know. Please note that customer care cannot override any of the rules above to c

I signed up for a discount, but I don't see the code!

If you received an email or text offering you a discount in exchange for providing your email address or phone number, please click the link in the message you received. This will take you to our site, and if you then check the topmost banner you wil

Do you offer military or police discounts?

We offer a 10% discount to any active duty members of the military, as well as veterans and first-responders. Military status must be confirmed via GovX in order to receive the discount. To proceed, simply visit this page here, scroll down, and click

Can you apply the sale to an order I already placed?

We apologize, but sales and promotions are available only to new orders and do not apply to past orders that have already been shipped and/or received. If your order has not yet shipped, please let us know as we may be able to apply the sale price (i

Can I get a discount for buying multiple beds?

We do offer bulk discounts if you are making a large purchase. You must meet the minimum number of beds in order to qualify for a bulk discount on the order, and bulk discounts can only be applied manually by a customer care representative. The disco

Do you offer discounts to rescues or veterinarians?

We do! We offer a 15% discount to city-run animal shelters, 501(c)(3) rescues, and veterinary staff. Please contact our customer care team at [email protected] to receive a discount code. You will be asked to provide either proof of your organiza

Can I use multiple coupons or store credits on one order?

Only one coupon code can be applied to an order. Additionally, only one sale or promotion can be applied to an order. That means that if an item is already on sale due to an automatic discount or promotion, you will not be able to apply any coupons t

Do you price match?

We apologize for any inconvenience, but we do not price match. That means we are not able to adjust previously-placed orders to match a sale that is now running, nor are we able to match the price of our products to any of those being sold by any thi

How do I unsubscribe from text or email promotions?

To stop receiving marketing texts, simply respond with STOP to the last text message you received from us. This will remove you from the mailing list for all future text marketing communications. To stop receiving marketing emails, click the "Unsubsc

How do I use store credit?

If you opt to receive store credit for a return or exchange, you will be emailed a unique store credit code once the item has been received back at our warehouse and processed. This code works like a discount code, in the sense that you will need to

Do you offer any discounts for first-time customers or purchases?

We don't have a dedicated first-time customer discount, though there may occasionally be times where we offer a promotion for a first purchase. However, we tend to offer unrestricted (i.e. available to everyone) discounts or sales much more often, so