We don't have a wholesale program, but we do offer bulk discounts if you are making a large purchase. You must meet the minimum order of beds in order to qualify for a bulk discount on the order, and bulk discounts can only be applied manually by a c
We try to donate to our local shelters and rescues whenever our budget and inventory permits us to do so. If your rescue or shelter is located in the Los Angeles or Ventura county area, feel free to reach out to our customer care team to see if we ha
K9 Ballistics does not donate to raffles, auctions, or other types of fundraisers. We're very honored that you thought of us, but due to logistical issues in the past, these requests are no longer considered. We are very sorry for any inconvenience t
We allow sales tax exemptions for eligible 501(c)(3) and government organizations, as well as any company, organization, or individual that has a valid sales tax exemption ID number. To place an order without sales tax, you must first:. Once your exe
We do have an affiliate program, and you can apply through this page here. Please note that you will need to have a Shopify account in order to apply (it's free!) and we cannot accept applications outside of Shopify's platform. We only have a limited
If you let us know the name, size, and color of the item you're referring to, we can definitely look it up for you! Please just bear in mind that our restock schedule only shows the next three weeks, so if an item isn't showing up on that list, the b
We're very sorry, but we aren't able to offer custom sizing for any of our beds or other products. We do offer customization for many products in the form of personalization with embroidery or heat-transfer vinyl, but we cannot modify the actual size
At this time, we do not sell our ripstop material on its own, and we are not planning on offering this option in the future. If you're looking for fabric so that you can convert it into a custom cover for a bed or furniture, your best bet would be to
We do not store payment information, and we are not able to place new orders for you unless you provide your card details each time. All orders and transactions are processed through Shopify, however, so if you have created a Shop account and have op
Discontinuing products allows us to keep our catalog fresh and up-to-date, and also helps us utilize our limited warehouse space in the most efficient manner. We know that it can be disappointing, and sometimes frustrating, to find that an older colo
You can reach our customer care team by calling into our toll-free number at 844-772-3125. Our phone lines are open Monday through Friday from 8 AM to 4 PM Pacific time (11 AM to 7 PM Eastern). If you call in afterhours, please make sure to leave a v
We make all of our bed mattresses in-house at our facility in Camarillo, California, using USA-made CertiPUR-US certified foam. The ripstop ballistic fabric that makes up our covers and liners is made in China, while our accessories and gear are desi
If you'd like us to remove your name, address, phone number, and/or email address from our system, we can do so. Simply email [email protected] with the request and we will process that as soon as we see your message (typically within 1-2 busines
Our customer care team works remotely from their own homes, but they are still based locally in Southern California (and within driving distance of our office). We do not outsource any customer service duties to outside the US.