The easiest way to find your order number would be to do a search for "K9 Ballistics" in your email inbox. This should pull up your order confirmation email and, depending on the status of the order, your shipping confirmation and delivery confirmati
Check the bottom of the box! The rolled gray bed that you see in the box is actually just the mattress portion. The cover will be the color you selected, and since it is slipped into the box alongside the mattress during packing, it usually ends up a
We will always do our best to accommodate changes, but we typically process orders very quickly. If the order has already been packed and shipped by the time we see your request, we will not be able to make the change. Also, if the order has personal
We will always do our best to accommodate cancellations, but we typically process orders very quickly. If the order has already been packed and shipped by the time we see your request, we will not be able to cancel it. Also, if the order has personal
We can update the shipping address on an order at any point up until the label has been created. If your order does not have a tracking number for it yet, contact our customer care team at 844-772-3125 or [email protected] to request an address c
If the tracking shows as delivered but you haven't received your order, please check around your property first to confirm the driver did not tuck the package out of immediate sight and confirm with your neighbors that none of them received it in err
If you're missing something substantial (a mattress, or an entire second bed), then it might have been sent in a separate box. Your shipping confirmation email might have only sent you the master tracking number, so visit that link again and check to
Once the order has been placed, our system does not allow any changes to the billing information (including billing address and payment method used). The only way to change the payment method is to cancel the current order (if it has not already ship
There could be a couple reasons for this:. *If the personalization does not appear on your order and you were not charged the personalization fee, but you do still want your bed personalized, please contact [email protected] to set up an exchange
First, if you purchased a bed and are looking at a rolled up gray item right now, please be aware that this is the inner mattress. Our mattresses always come in a gray liner, and this is typically what you'll see upon first opening the box. You'll wa
First, check the tags of all the items you received. For example, if you ordered a large Rectangle Bolster Bed and noticed that the cover is a size medium, check the bolster pillow and rectangle mattress to see if those are both larges or if they are
We're very sorry, but our system doesn't allow us to add extra items to an order once that order is placed. However, if the order has not been packed yet, we can cancel and refund the order so that you can reorder with all the items you want added to
If you need to make changes to the items of the order, most likely we will need to cancel the order and have you place a new one with the correct items. However, in some cases, we may be able to make the change without needing to cancel. This is most